- 1. How can I book the holiday home? You can book directly through our website, Airbnb, Booking.com, or by contacting our reservations team.
- 2. Is my booking confirmed immediately? Bookings are confirmed once payment or deposit is received and confirmation email sent.
- 3. What documents are required? Passport or Emirates ID is required before check-in.
- 4. Can I modify my reservation? Yes, changes depend on availability. Additional charges may apply.
- 5. What payment methods are accepted? Credit/debit cards, online payment links, bank transfer (for certain bookings).
- 6. What is the Tourism Dirham fee? Mandatory government fee per night per property: AED 10–30 depending on size.
- 7. Is the fee included in price? Sometimes included, sometimes collected separately.
- 8. Is there a security deposit? Yes, refundable deposit may apply.
- 9. When is it returned? Usually within 3–7 business days after check-out.
- 10. Any additional charges? Cleaning, late check-in, extra guests, additional housekeeping.
- 11. Check-in/out times? Check-in: From 3 PM, Check-out: Before 11 AM
- 12. Early check-in? Possible depending on availability; extra charges may apply.
- 13. Late check-out? Sometimes arranged with prior notice.
- 14. How will I receive keys? In-person, smart lock, or lockbox instructions.
- 15. How many guests can stay? Max occupancy per property as per Dubai regulations.
- 16. Additional guests? Only registered guests allowed overnight.
- 17. Visitors? May be allowed daytime with host approval.
- 18. Parties or events allowed? No parties or gatherings.
- 19. Smoking? Only in designated outdoor areas.
- 20. Pets? Depends on property; confirm before booking.
- 21. Children? Welcome; supervision required.
- 22. Included amenities? Wi-Fi, kitchen, AC, Smart TV, linens, toiletries.
- 23. Parking? Free or building parking; varies by property.
- 24. Housekeeping? Standard cleaning before check-in; extra service available.
- 25. Airport transfers? Available on request; may charge extra.
- 26. Who to contact for help? Guest support via phone or WhatsApp.
- 27. If something breaks? Notify immediately for resolution.
- 28. Lost keys? Replacement fee may apply.
- 29. Wi-Fi? High-speed available in all properties.
- 30. Cancellation policy? Depends on booking platform & rate; review terms before booking.
- 31. If I cancel? Refund eligibility depends on policy.
- 32. No-show? Usually charged full booking amount.
- 33. Are holiday homes legal? Yes, regulated by Dubai DET.
- 34. Is property safe? 24/7 security, CCTV, controlled access.
- 35. Need to register with building security? Yes, required in many buildings.
- 36. Quiet hours? Typically 10 PM – 8 AM; must be respected.
